Use a different browser (if you use IE, try Firefox, and vice versa).
Be sure to tell them exactly which URL you are using. If you don't know any alternative URLS, ask Technical Support to provide you with one. For example, if you are going to you might go to your IP address instead. Use an alternative URL for the same location. For instructions on clearing your cache, see the section below How to clear the cache in commonly used browsers: Try holding down the Shift key while pressing the Refresh button.Ĭlose your browser and re-open it (make sure you are NOT on the cached page) and delete your temporary Internet files (clear your cache). Here are some ways you can try to fix your caching problem, in order of escalation: To resolve these issues, you may find that you need to manually clear your computer's cache of web pages. There are a number of problems that can manifest from cached browser data stored on your computer.
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